Terms & Conditions
As we sell digital products and downloads, we unfortunately cannot issue refunds. Please be sure to read and review all demo websites, requirements and policies carefully before purchase. If you have questions or concerns about requirements, software or anything else regarding our products, please contact us before purchasing.
Our office hours are Monday through Friday, 9-5p.m. EST. We do our best to respond to all questions or support requests within 48 hours, but please be patient - we’re a small, independent business.
We work hard to make sure that our templates and DIY kits are easy to use, and backed up with tons of video content and documentation to make sure you’re successful. However, we know that creating a website can be difficult, even if following instructions. Sometimes things just aren’t adding up! We want to be sure we offer as much support as possible to our customers, within reason and scope.
Within 6 months of your purchase, we’re able to help you with issues regarding:
Installing one of our templates
Any template features or settings
General bug fixes
Unfortunately, we are not able to offer support for:
Any customizations or modifications outside of our templates
General Squarespace, Canva or Photoshop questions
Any issues resulting from modifications or customizations to our templates code, styling or functionalities
Please note that a majority of our products are meant to be DIY kits or templates. While you don’t need to be a Squarespace or Photoshop expert, a minimal working knowledge of the platforms will go a long way.
If you’re running into problems with Squarespace, please visit their Help forum and documentation. They’ve put together a robust knowledge base to help you with everything from getting started to diving into the nitty-gritty of the platform.
If you find you require assistance installing your Squarespace template, we do offer an installation service that will get your new site up and running within 24 hours. To learn more and purchase this service, visit this page.
If you need support or assistance, please email us at firstname.lastname@example.org or through our contact form here. Please note, we cannot guarantee receipt or response of support requests through other channels such as Facebook, Instagram, etc.
Reasonable Use & Abuse
Support is limited to 6 months from date of purchase. Users are entitled to a reasonable amount of support per product purchased, subject to a reasonable use clause. Reasonable use is determined by & She’s Brave at our sole discretion.
We will not tolerate any abusive or disrespectful conduct. If you can’t play nice, we reserve the right to suspend our support services without notice.
This support policy is subject to change without notice.
Squarespace Installation & Setup
By purchasing & She’s Brave’s Squarespace installation and setup service, you agree to the following terms and conditions:
Our goal is to complete the template installation and setup within 48 hours of purchase (excluding weekends and holidays). Please understand that this time frame is not guaranteed. In rare cases, installation may take longer than 48 hours. We will do our best to inform you ahead of time if we think installation will take longer, but in such cases, no refund or compensation will be provided for delay of services.
What the installation covers:
We will transfer the complete template design to your Squarespace account within 48 hours.
The website will include all demo content, graphics, pages, blog posts and styles including fonts and colors shown on the demo site.
You will also receive immediate access to our step-by-step tutorials so that you can make changes or customizations as you wish.
What the installation does not cover:
Sorry, we cannot make any customizations including names, colors, fonts, logos, etc. You will receive exactly what you see in the demo site, and further customization is up to you.
We cannot migrate your personal content or website onto a new Squarespace account.
This does not include a Squarespace subscription - you must create or own a paid account and subscription prior to transfer.
Existing Squarespace Users
The new Squarespace site will be transferred to your existing account as a separate site - you are responsible for migrating your pre-existing content, blog posts or domains to your new site.
We reserve the right to decline or cancel any install order at any time. In the event of an installation order being cancelled, you will be refunded the total value of the installation service. You will not be refunded the value of any digital goods, per our refund policy stated above.